Privacy Policy

Information We Collect

At Mantle Travel Agency, we collect information to provide you with exceptional adventure travel experiences. This includes:

• Personal Information:Name, email address, phone number, and postal address when you book our services or join our community
• Travel Preferences:Destination interests, activity preferences, dietary requirements, and accessibility needs
• Booking Information:Travel dates, group size, special requests, and payment details
• Communication Data:Records of your interactions with our support team and feedback about our services
• Technical Information:IP address, browser type, device information, and website usage patterns

How We Use Your Information

We use your information to enhance your travel experience and provide our services effectively:

• Customizing travel recommendations based on your preferences and past experiences
• Communicating important travel updates, safety information, and itinerary changes
• Processing payments and managing your booking history
• Improving our services through feedback analysis and website optimization
• Sending promotional offers and travel inspiration (with your consent)

Information Sharing and Disclosure

We respect your privacy and only share your information when necessary:

• Travel Partners:We share relevant booking information with hotels, activity providers, and local guides to ensure seamless service delivery
• Payment Processors:Secure payment information is shared with trusted financial institutions to process transactions
• Emergency Situations:In case of emergencies during travel, we may share contact information with local authorities or emergency services
• Legal Requirements:We may disclose information when required by law or to protect our rights and safety

Data Security and Protection

Your data security is our priority. We implement comprehensive measures to protect your information:

• SSL encryption for all data transmission and secure storage systems
• Regular security audits and updates to our systems and protocols
• Limited access to personal information on a need-to-know basis
• Staff training on data protection and privacy best practices
• Secure backup systems and disaster recovery procedures

Your Rights and Choices

You have control over your personal information and can exercise the following rights:

• Access:Request a copy of the personal information we hold about you
• Correction:Update or correct inaccurate personal information
• Deletion:Request deletion of your personal information (subject to legal requirements)
• Portability:Receive your data in a structured, machine-readable format
• Opt-out:Unsubscribe from marketing communications at any time
• Restriction:Limit how we process your personal information

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience:

• Essential Cookies:Required for website functionality and security
• Performance Cookies:Help us understand how visitors interact with our website
• Functional Cookies:Remember your preferences and personalize your experience
• Marketing Cookies:Used to deliver relevant advertisements (with your consent)

You can manage cookie preferences through your browser settings or our cookie consent tool.

International Data Transfers

As an adventure travel agency operating globally, we may transfer your information internationally:

• Data transfers are necessary to provide travel services in your chosen destinations
• We ensure appropriate safeguards are in place for international transfers
• All transfers comply with applicable data protection laws and regulations
• We work only with trusted partners who maintain adequate data protection standards

Data Retention

We retain your information only as long as necessary:

• Booking Information:Retained for 7 years for accounting and legal purposes
• Marketing Communications:Until you unsubscribe or request deletion
• Website Analytics:Anonymized data retained for 2 years
• Support Records:Retained for 3 years to improve service quality

Children's Privacy

We are committed to protecting children's privacy:

• We do not knowingly collect personal information from children under 16
• Family bookings require parental consent for minors
• Parents can request access to or deletion of their child's information
• Special care is taken when processing information about young travelers

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements:

• Material changes will be communicated via email or website notification
• The "Last Updated" date at the top of this policy indicates the most recent revision
• Continued use of our services after changes constitutes acceptance of the updated policy
• Previous versions are available upon request